Service Coordinator

Exceptional opportunity to join this fast growing, progressive IT Service Provider in the pivotal role of Service Coordinator.

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06th January, 2022

If you are looking for a great work culture within a progressive and growing organisation where you can utilise your strong coordination skills, then you will thrive in this role.
This dynamic IT Service Provider is seeking a highly organised Service Coordinator to join their team. Within their beautiful offices in Osborne Park, you will be offered great working conditions, an opportunity to continuously learn and develop, onsite parking and other ongoing perks.
Reporting to the Service Delivery Manager, your duties will include:

  • Scheduling and assigning service requests received via phone, email and customer portals
  • Logging jobs into the ticketing system and allocating jobs to the technical team
  • Ensuring clients are receiving high end service and service level agreements (SLA) are being met
  • Ensuring clients are kept up to date with proposed outcomes and timeframes on outstanding tickets
  • Receipting of goods and dispatching to client’s sites
  • Day to day administrative tasks
  • Assist Service Delivery Manager and Managing Director with adhoc projects

This is a varied and fast paced role that requires someone who is highly organised, has exceptional attention to detail, and can multi task whilst building strong rapport with clients and internal staff.  
To be successful in the role, an interest in IT would be advantageous but not essential, most important is a can do attitude, willingness to learn and ability to work cohesively in a team that is focused on customer satisfaction and outcomes.
To apply please send your resume to Heidi Gamble via the links provided. Interviews will commence immediately.
Due to government requirements, the successful candidate must be vaccinated against Covid-19 and be willing to maintain their vaccine status.

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