We are currently recruiting for a leading supplier in the construction industry that is seeking a passionate and dedicated Customer Service Officer. This company prides itself on valuing both its clients and employees, and they are looking for the right person to fill this crucial role.
If you have a passion for customer service and an interest in trades and construction, this is a fantastic opportunity to manage a variety of tasks in a fast-paced environment. You will be responsible for handling sales orders, responding to enquiries, and resolving issues, all while delivering exceptional customer service that fosters strong client relationships.
As a Customer Service Officer, your responsibilities will include:
- Efficiently processing sales orders to ensure smooth operations.
- Coordinating with suppliers to expedite urgent orders.
- Accurately entering prospect information into the CRM system.
- Promptly responding to customer enquiries via email and phone, providing helpful assistance.
- Proactively following up on sales orders to ensure timely delivery and customer satisfaction.
- Assisting with backorder management through clear communication with clients.
- Professionally resolving complaints and addressing errors in a timely manner.
To be successful in this role, you will need strong time management, prioritisation, communication, and customer service skills. This is a fast-paced role within a dynamic team that offers opportunities for career growth.
To apply, please submit your resume via the link provided or contact Joe Norris, on 0435 319 727 to discuss this opportunity further.