We are seeking a friendly and customer-focused Customer Service Officer to join a leading Australian supplier of building material solutions.
Working with customers across the electrical and plumbing industries, you will be the first point of contact for the business. In this role, you will process customer orders, respond to inbound enquiries, coordinate deliveries, and work closely with the in-house transport team to ensure orders are delivered accurately and on time.
Based in a newly renovated facility in Bayswater, this is an excellent opportunity to join a supportive and collaborative team that values outstanding customer service. The role is Monday to Friday, 7:00am to 4:00pm, with optional overtime available and additional bonus incentives.
Key Responsibilities:
- Process customer orders and manage inbound phone enquiries
- Keep clients updated on ETAs, backorders, and product substitutions
- Respond to enquiries, prepare quotes, and follow up to secure orders
- Provide live chat support via the website
- Identify upsell and cross-sell opportunities
Key Requirements:
- Previous experience in a customer service or internal sales role
- Strong communication skills, both phone and written
- A friendly, personable approach with the ability to build strong customer relationships
- Ability to manage multiple tasks in a fast-paced environment
- High attention to detail and strong organisational skills
- Confident using computer systems (CRM/ERP experience highly regarded)
- A proactive, professional and solutions-focused approach with a strong team mindset
This is an exciting opportunity to join a fast-paced, customer-focused organisation that genuinely invests in its people. You’ll be part of a supportive team with access to ongoing training, clear career progression opportunities, and both individual and team-based incentive programs that recognise and reward performance.
To apply, click the link below to submit your resume, or contact Joe Norris on 0435 319 727 for a confidential discussion about the role.