Join a growing national business supplying automotive parts to the mining industry as a Customer Care Officer, taking ownership of customer orders from purchase order through to on-time delivery.

Based in Canning Vale, this is a permanent full-time opportunity working Monday to Friday, 7am – 3pm within a close-knit Customer Care team. You will work closely with Sales, Warehouse and Supply Chain to ensure customers receive their orders on time and experience a high level of service throughout the process. This is a great opportunity to join a growing business where you can make an immediate impact and build a long-term career.

Key Responsibilities:

• Manage customer orders from purchase order through to delivery, ensuring accuracy and meeting promised delivery dates.
• Process sales orders, check pricing and customer requirements, and manage any changes or issues.
• Monitor orders for potential delays and work with Supply Chain and Warehouse to resolve issues, including chasing suppliers, sourcing alternatives and expediting deliveries.
• Manage customer enquiries through a shared inbox, taking ownership of issues and keeping customers informed.
• Build strong relationships with customers and internal stakeholders to ensure a seamless order-to-delivery process.
• Proactively identify and resolve issues to ensure customer expectations are consistently met.

Key Requirements:

• 1–2 years’ experience in customer service, order processing or a similar role.
• Strong communication, organisation and time management skills.
• High attention to detail and accuracy when processing orders and pricing.
• A genuine customer-first approach with the ability to take ownership and solve problems.
• Confident using Microsoft Office and Outlook. Experience with MYOB Exo or similar systems would be advantageous.

You will be joining a genuinely supportive and collaborative team where people work together and look out for each other. As the business continues to grow, you will have the opportunity to become an important part of a successful team and contribute to its continued growth. 

If you are an experienced customer service or order support professional looking for a permanent opportunity where you can take ownership and make a genuine impact, please apply via the link provided or contact Joe Norris on 0435 319 727 for a confidential discussion.