We are currently seeking an experienced Customer Service Officer to join a well-established, privately owned business based in Kalgoorlie.
Working full time from 8am to 4pm or 9am to 5pm, this role is a key point of contact for customers, with a strong focus on answering customer calls, managing a shared inbox and following up on delivery times to ensure customers are kept informed every step of the way.
The business supplies industrial products to a broad range of clients across the mining, construction and industrial sectors, and has a strong reputation for dependable delivery and responsive service. Due to continued growth, they are seeking a capable customer service professional to support their clients and sales team.
Key Responsibilities:
- Answer and manage inbound customer calls in a professional and friendly manner, resolving enquiries quickly and accurately
- Manage the shared customer service inbox, prioritising and actioning emails promptly
- Follow up on order and delivery times, keeping customers informed on the status of their orders
- Liaise with the warehouse and purchasing teams to track orders and resolve any delivery issues
- Process phone and online sales orders accurately and efficiently
- Maintain and update customer records so information remains accurate and current
- Provide general administrative support as required
Key Requirements:
- Previous experience in a customer service, sales support or administration role
- Confident handling a high volume of customer calls with a professional and friendly phone manner
- Strong organisational skills with the ability to manage a busy shared inbox and multiple priorities
- Excellent attention to detail and a proactive approach to following up and resolving issues
- Excellent verbal and written communication skills
- Advanced Microsoft Office skills, with NetSuite experience highly regarded but not essential
This is a great opportunity to join a privately owned business with a supportive, team-oriented culture. If you enjoy a fast-paced, fun work environment and being part of a close-knit team, this is an excellent role.
Please send your details to Joe Norris by applying via the provided link or call 0435 319 727 to discuss this opportunity further.